Returns and Refunds

Returns

At NORTIV 8, your satisfaction is our top priority.

If you're not completely happy with your purchase, you may return any unused item within 30 days of receiving it. Before sending a return, please ensure all of the following conditions are met:

  • You are eligible to return the item if:
    • Log in to “My Account”, navigate to “My Orders”, and select “Return” to submit a return request. Our Customer Care team will reach out to assist you shortly.
    • If you’re unable to access your account or need help, please contact our support team within 30 days of delivery.
    • The product must be unused, unwashed, unworn, and in its original condition, meeting the requirements listed in the Compliance Checks section below.
    • All original tags and disposable seals must remain attached and intact.
    • The product must be returned with all original components and accessories.
    • It must be packed in its original packaging.
    • Items must be shipped back to our fulfillment center within 30 days of the delivery date.
    • All items from the same order must be returned in a single shipment.
    • Returns must originate from the country where the item was initially delivered.

If all criteria are fulfilled, we’ll issue a refund for the returned item(s), including applicable sales tax, minus any initial shipping charges. Items that don’t meet these conditions will not be refunded. Instead, they will be returned to you in the condition received at our fulfillment center.

Exclusion

All sales of beachwear, underwear, and face masks are final and non-returnable. We may also mark certain products as non-returnable on our site, which will be clearly indicated on the product detail page.

Compliance Checks for Returned Products

Items must be returned in brand-new, unused condition, with all protective packaging, tags, and accessories intact. We reserve the right to refuse returns that show any sign of use, wear, or modification. Alternatively, we may issue a reduced refund if applicable.

Reductions may apply if:

  • The item is worn, used, washed, or damaged.
  • The product is missing the required identification tag or disposable seal.
  • Essential packaging (e.g., dust bags) is not returned.

If we determine your return doesn’t comply with these requirements, you will be notified accordingly.

Please note: the above exceptions do not apply to damaged or defective items.

Defective Products

Many of our items include a one-year parts and labor warranty. Refer to your product documentation or consult with one of our product specialists for specific warranty details. If a product arrives defective, please notify us within 2 days of receipt. For issues noticed after 2 days, contact the product’s manufacturer directly using the information provided in the documentation. Please note: most manufacturers will require an initial service call to confirm the issue.

Damaged Products

All shipments from NORTIV 8 are fully insured. If your order arrives damaged, you are eligible for a free replacement. Upon delivery, inspect your package carefully. If it appears damaged, you may refuse the delivery and note the damage with the courier. Please take photographs if possible and send them to us—we’ll assist you in replacing the order.

Contact us at [email protected] to request a Return Merchandise Authorization (RMA) number before sending back any items. The RMA number must be clearly marked on the exterior of the package. Returns without an RMA number will not be accepted. NORTIV 8 reserves the right to refuse any unsolicited or unidentified shipments.

Product Warranties

All items are covered by the manufacturer’s warranty. No additional warranties are offered. To receive warranty service, please contact the nearest authorized warranty center. Contact details can be found in the materials that came with your product or through the manufacturer.

Refunds

What are my refund options?

You may receive a refund to your original payment method, minus any applicable restocking fee as outlined in our return policy.

When will I receive my refund?

Refunds are returned to the original payment method used. Once your return is processed or an order is canceled, please allow 3–5 business days for the refund to be completed. Timing may vary depending on your bank or payment provider.

  • Store Credit refunds are issued within 1 business day after we confirm receipt of the returned item(s).
  • Credit card refunds are initiated after the return is confirmed. Your bank typically processes the refund within 3–5 business days, but it may take 3–14 business days in total depending on the institution.
  • Other refund methods may take up to 2 weeks to fully process the return and issue your refund.

If your refund hasn’t appeared, we suggest reaching out to your bank or payment provider directly.

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

Refunds can only be processed back to the original payment method. We cannot refund to an alternate card, account, or method. If your original card is canceled or expired, please contact your card issuer to ensure you receive your funds.

If you have any questions about your return, feel free to reach us at [email protected].